Terms of Service

These Terms of Service set out the rules for creating an account and playing at Izzi Casino. By registering, you agree to follow them together with our Privacy Policy and the specific terms attached to any bonus you accept.

1. Acceptance of Terms
Creating an account, depositing funds, or placing a single wager counts as acceptance of these terms in full. If you don't agree with any part of them, please don't register or use the site.

2. Eligibility & Age Verification
You must meet the minimum legal gambling age set by your province or territory, which is 18 at the least across every region we serve. Registration requires an accurate date of birth, and we may request supporting identity documents before or after your first deposit. Accounts opened by anyone below the applicable age are closed immediately and any funds are returned.

3. Account Registration & Identity Verification
Each player may hold one account; duplicate accounts are detected automatically and closed to protect fairness for everyone. Registration needs a valid email, secure password, and date of birth, with identity verification (KYC) completed through a government-issued ID, passport, or driver's licence. Documents are checked with OCR-backed validation, and most submissions clear within hours; unusual submissions may be flagged for manual review, which can take longer.

4. Deposits, Withdrawals & Payment Methods
Deposits are processed through the payment methods listed at the cashier, including Interac e-Transfer and supported e-wallets. Standard withdrawals are completed within 24 hours, with many e-wallet payouts clearing in a few hours; verification steps apply before any payout is released. Accounts flagged for priority or VIP handling may see faster processing, but standard timeframes apply unless you've been notified otherwise.

5. Bonuses, Promotions & Wagering Rules
Each bonus carries its own terms, published on our bonuses page, covering the match percentage, wagering multiple, activation window, and eligible games. As a general baseline, welcome offers use a standard 40 times wagering requirement and a 72-hour activation window unless a specific promotion states otherwise. Only one bonus may be active per account at a time, and contribution rates differ by game type. We reserve the right to void bonus winnings obtained through terms violations, including the use of multiple accounts.

6. Responsible Gambling & Account Controls
Your account includes deposit limits, betting limits, session limits, reality checks, and self-exclusion options, all adjustable from your account dashboard. Full detail on these tools, along with independent support contacts, is available on our Responsible Gaming page.

7. Prohibited Conduct & Account Integrity
You agree not to use bots, collusion, chip-dumping, or any exploit of a technical error to gain an unfair advantage. Providing false registration details, attempting to bypass verification, or operating more than one account are all grounds for suspension pending investigation and, where confirmed, permanent closure. We may withhold winnings connected to confirmed fraudulent activity.

8. Limitation of Liability & Regulatory Compliance
Izzi Casino operates within a regulatory compliance framework covering identity verification, responsible-gambling obligations, and independent game-fairness testing through bodies including eCOGRA and iTech Labs. To the extent permitted by law, we aren't liable for losses arising from circumstances outside our reasonable control, including connectivity issues on your side or scheduled maintenance. Nothing in these terms limits rights that can't be excluded under applicable consumer protection law.

9. Changes to These Terms & Contact
We may update these terms as our services, payment options, or legal obligations change; the current version always applies, and material changes will be flagged on the site. Questions about anything above are welcome any time through our contact page.

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